What is Union Telecom Canada?
Union Telecom is a company leader in Telecommunications, offering long distance services nationally and internationally that allows its customers to make calls from their own homes, from their offices or their cellulars at prices that are equal or less than prepaid phone cards, without changing their actual long distance company .

► How does the service Talk 123 works?
You only need to dial a local access number that could be programmed in your phone (or the 800 number in case that you don't have a local number to access due to your area code). You will hear the following message: "Please enter the number that you wish to reach followed by the numeral sign", You will have to dial 011 + Country Code + City Code + Destination Number + #.

► How can I use this service?
In order to be able to use this service you only need to subscribe to it first and either make a payment of CAN$ 39.50 as warranty . You can also pay the amount with credit card, regular check or electronic check or money order.
You don't have to sign a contract. You will receive a monthly bill to pay for your calls

► The services that they offer are better than those offered by prepaid cards?
It is much better than the Prepaid Cards because it has the less expensive available rates and thus it allows to Call Cheaper. This service does not need any cards, or commissions to any distributor or representative therefore it is less expensive

Compare advantages:

• Cheaper Rates than the prepaid cards
• Savings due to no need to buy prepaid cards
• No distribution costs
• No sales commissions

► How much can I save?
The rates of Union Telecom are up to 70% less than the standard rates of ATT, there are equivalent to the rates of the prepaid card for the majority of the destinations in Latin America . The service 1 + allows the user to call directly from his/her phone, without dialing additional digits (10 -10-xxx) or call to 800 numbers and the use of PINs.

► How can I call from my cell phone?
Calling from your cell phone is the same as calling from a fixed phone. Also the rates don’t vary when calling from a fixed phone or cell phone, but they do vary when calling to a cell phone or fixed phone. For example if you call to a cell phone in India, the rate will be more expensive than calling to a fixed phone in India.  If your cell phone number is register in our system, you should dial the access number and when you get the dial tone you can dial the destination number. Please refer to our access number list at the access number page.

► How much is the cost of a domestic long distance call?
The rate for Inter-states calls depends on the Talk 123 plan you are enrolled with: Talk 123 with connection fee or Talk 123 without connection fee.

For Talk 123 with connection fee, the rate per minute is 1 cent/min. Remember that the connection fee is 39 cents and will only be charge on the 2nd minute on a per call basis.

For Talk 123 with no connection fee, the rate per minute is 2.9 cents/min. Remember that there is no connection fee on this plan.

For information on other rates per minute, please refer to our rate table page.

► How much does it cost the local long distance?
There is no separate rate for the local long distance service (intraLATA). These calls are billed according to the rates for domestic long distance for calls Intra-States.

► Is there any minimum charge for use?
There is no monthly charge or minimum charge.

►What other charges will apply to the bill?
The monthly bill for telephone service is NOT affected by the sales tax; the bill will only include your minutes’ consumption.

► When does my bill arrive?
The calls are billed monthly and sent by postal service directly to your residence. You will received your bill around the 7 th working day of each month. In case you prefer it, we can send the bill via e-mail to the electronic address that you indicate us.

► Under what name will the charges come in my phone bill?
The customers will receive a separate bill directly from Union Telecom

► If I already have long distance with another company, do I have to cancel it or I wont be able to call through it anymore?
No, we will take care of all the formalities for you. Once you are registered with UnionTelecom, you will be able to make phone calls by first dialing one of our access numbers. When you dial a UnionTelecom access number, UnionTelecom will be the only party who will be able to charge you for those calls. So the dialing an access number will give you access to the UnionTelecom service and will unable any other provider from charging you for those calls. To make a phone call dial: Access Number + 011 + Country Code + City Code + Destination Number + #. Please refer to the access number page to get an access number respective of your location. If you don’t find an access number respective to your location please dial our toll free number.

► Do you have to come to my house to install something?
No. We will provide you with the service so that will only require you to dial an access number each time you want to make a phone call. So there is no installation of equipment and wait time for service activation. After dialing the access number, you will be prompted to dial your destination number.

► What technology does Union Telecom uses?
Union Telecom uses the most important fiber optic networks in the world, including SPRINT and WILLIAMS, and operates additionally, public SWITCHES from Nortel with a capability to simultaneously service up to 1 million customers.

► When do I get back the CAN$39.50 activation fee?
In the event that a customer wishes to cancel the service, considering that the customer has no past due balances, and have been using union telecom services over 12 months, Union Telecom will provide an activation fee refund in the form of a personal PIN equivalent to $50.00 within 45 business days from the cancellation date. This PIN is valid for long distance call services provided by Union Telecom. By accepting this PIN refund, Union Telecom is released from any claims, issues and/or liability from the respective client.

► In my house, there are kids who talk all the time and I cannot differentiate who make the calls or the amounts
We will provide you with a personal code that will allow only the assigned person who has the code to make the call and it will come detailed in the bill. This service has an additional cost of CAN$ 0.99 a month for each code.